om88 Terms of Use - Account, Deposits & Withdrawals

Digital payment adoption in Indonesia has grown significantly, with millions of users relying on DANA, e-wallet, mobile banking, and bank transfers daily. At om88, we've built our platform to work seamlessly with those same payment rails while maintaining clear, transparent rules about how accounts work, what happens during deposits and withdrawals, and how disputes get resolved. This document sets out our terms and your rights when you use om88.

We operate in jurisdictions where our services are legally permitted. When you create an om88 account, you're agreeing to these terms and confirming that you're accessing the platform from a supported region. Our goal is transparency—we spell out what we do, what you can expect, and what happens if something goes wrong.

Account Opening and Verification on om88

When you open an om88 account, we ask for basic information: your name, date of birth, and identification number. This verification is not optional—it's a legal requirement we enforce consistently for all users in Jakarta, Surabaya, Bandung, Medan, and across Indonesia. We encrypt and secure all data you provide using industry-standard SSL protocols. Your information is never shared with third parties outside our payment processors and fraud-prevention partners.

We reserve the right to refuse service if you don't provide accurate verification information. If we discover that an account was opened using false credentials, we close it immediately and may forfeit any balance or winnings in that account. This protects both our platform and legitimate users.

Our om88 Deposit and Withdrawal Policy

We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately for mobile wallets and typically within business hours for bank transfers. We don't charge fees on deposits or withdrawals—what you deposit is what your account receives.

Withdrawals must return to the same payment method you used to deposit. If you funded your account with mobile banking, your withdrawal goes back to local payment. This protects against fraud and money-laundering. We process withdrawal requests during business hours, and you should expect settlement on the standard timeline for your chosen payment method. We don't guarantee fixed withdrawal times—that depends on your bank or payment provider's processing speed.

You can place a withdrawal request anytime your account balance is non-zero. We don't hold funds or create artificial delays. Once a withdrawal request is submitted and verified, we send it directly to your payment provider. Any further delays are the responsibility of your bank or wallet service, not om88.

Bonus Terms on Our Platform

Om88 may offer promotions or bonuses from time to time. Any bonus we provide comes with explicit terms: what you must do to claim it, how many times you must play through the bonus before withdrawing, and what games are eligible. We publish these terms clearly before you claim a bonus. If terms change, we notify you before the change takes effect.

You cannot combine multiple bonuses simultaneously on om88. If you claim a bonus and then receive another promotion while the first is still active, the newer promotion overrides the first. We track bonus usage across your account, so attempting to claim the same bonus twice will be declined.

Disputes and How We Resolve Them

If you believe a transaction was settled incorrectly or a game outcome was unfair, you can file a dispute through our support channels. Contact us with specific details: the date, the game or market, your account balance before and after, and what you believe happened. We investigate disputes within five business days and respond with our finding.

We keep comprehensive logs of all account activity, game results, and financial transactions. If our investigation finds that we made an error—a game payout was miscalculated, for example—we correct it and credit your account immediately. If we find no error, we explain our reasoning clearly.

We don't offer refunds on completed bets or games as a matter of policy, even if you change your mind. All activity on om88 is final once settled.

Jurisdiction and Service Availability

Om88 services are available only where permitted by local law. This means our sportsbook coverage—Liga 1, Piala Indonesia, Piala AFF, Champions League—and our casino games are accessible only in supported jurisdictions. If you access om88 from an unsupported region, we may restrict or suspend your account without notice. We determine jurisdiction based on your IP address, device location, and payment method. If we have reason to believe you're accessing om88 from an unsupported location, we close your account and process any withdrawable balance back to your deposit method.

These terms are governed by the laws of the jurisdictions where om88 operates legally. Any legal dispute will be resolved through arbitration in those jurisdictions, not through courts. By using om88, you agree to this arbitration clause.

Your Rights and Our Responsibilities

When you use om88, you have the right to:

• Know the exact odds or terms before placing a market or playing a game
• Receive your deposits in your account within the stated timeframe
• Request a withdrawal at any time and receive it on the standard payment timeline
• Contact support and receive a response within business hours
• Close your account anytime and receive any remaining balance

We are responsible for:

• Keeping your data secure using SSL encryption and regular security audits
• Settling all games and markets fairly according to published rules
• Processing deposits and withdrawals without unnecessary delay
• Responding to disputes transparently and within a reasonable timeframe
• Maintaining these services only in jurisdictions where they're legal

Om88 operates with the goal of providing a straightforward, transparent gaming platform. These terms reflect that commitment. If you have questions about anything here, contact our support team through the in-app help channel or direct messaging. We're here to clarify how om88 works.